Your package is precious, and we want to ensure it arrives safely. With our 100% shipping insurance, your order is fully protected against loss, theft, or damage during transit.
While we take every precaution and work with reliable shipping partners, unforeseen incidents can occur—such as lost, stolen, or damaged packages. Seasonal peaks, unexpected events, or logistical issues can sometimes disrupt smooth delivery.
By choosing Letbricks Shipping Insurance, you ensure peace of mind, knowing that your order is covered in case of any shipping issues!
💰 Insurance Rates & Compensation Coverage
You can choose 5%, 10%, or a Custom Tip. Each option not only provides different levels of protection but also represents your support for Letbricks!
🟡 Standard Protection – 5% of Order Value
✔ If your package is lost or stolen, receive 50% compensation of the order value
✔ If your product is damaged during shipping, we will replace the damaged parts for free
✔ Claim processing time: 3-5 business days
🟠 Full Protection – 10% of Order Value
✔ If your package is lost or stolen, 100% free replacement shipment (no additional cost)
✔ If your product is damaged during shipping, free replacement or full refund
✔ Priority claim processing within 24-48 hours
✔ Free expedited reshipment for faster delivery
✨ Custom Tip – Your Choice!
✔ 100% of your Custom Tip goes directly to support our QC team and designers
✔ Your contribution helps us enhance MOC designs, improve brick quality, and refine the building experience
✔ This is a voluntary contribution and does not affect your selected insurance coverage (5% or 10%)
Your support means the world to us and allows Letbricks to continue improving and innovating! 💖
✅ Steps to add Tip
📌 How to Claim Compensation?
1️⃣ Contact our customer support team with your order number and supporting documents (such as shipping status, delivery photos, or damage evidence).
2️⃣ If your order qualifies for compensation, we will proceed after confirmation from the shipping carrier.
3️⃣ Compensation options include free reshipment, refund, or store credit, depending on the situation.
⚠ Important Notes:
- Only orders with insurance coverage qualify for compensation, and official proof from the carrier is required for lost/stolen packages.
- If an order without 100% insurance (10%) experiences loss or theft, a partial compensation of up to 30% of the order value may be provided, depending on the logistics report.
- If your shipping address is in an unsecured location (e.g., a public mailbox or unattended delivery area), we strongly recommend selecting 10% insurance for full protection.
🚀 Shop with Confidence!
At Letbricks, we strive to provide the best MOC shopping experience. Your trust is our biggest motivation! Choosing Letbricks Shipping Insurance ensures that your order is protected, so you can enjoy building with peace of mind.
And to those who choose Custom Tip—thank you for supporting our team! Your generosity helps us create better designs, improve quality, and bring even more joy to the MOC community. 🎉